At Primera Care, our ethos is built on dignity, compassion, and genuine human connection. We believe that every person deserves companionship and care that respects their individuality, honours their independence, and brings comfort and confidence into their daily life. Whether you are seeking support, companionship, respite or anything i
At Primera Care, our ethos is built on dignity, compassion, and genuine human connection. We believe that every person deserves companionship and care that respects their individuality, honours their independence, and brings comfort and confidence into their daily life. Whether you are seeking support, companionship, respite or anything in between, we take the time to understand each client’s unique needs, preferences, and routines. Creating support that feels personal, consistent, and truly meaningful. Our commitment is simple — to provide the kind of care we would want for our own family: reliable, respectful, and delivered with kindness and understanding at every step,
Our community is at the heart of everything we do. Primera Care is proud to be based in Eastbourne, although we support individuals and families across the surrounding areas in East Sussex, building genuine relationships that go far beyond day-to-day support. We believe that great support strengthens communities, creates connections, and
Our community is at the heart of everything we do. Primera Care is proud to be based in Eastbourne, although we support individuals and families across the surrounding areas in East Sussex, building genuine relationships that go far beyond day-to-day support. We believe that great support strengthens communities, creates connections, and helps people feel valued, included, and confident inside and outside of their own homes. Whether we’re offering companionship, practical help, or simply a friendly face, our aim is always to bring comfort, positivity, and dignity to the people we serve.
At Primera, our team is fully insured, DBS-checked, and experienced in supporting adults of all ages with safe, dependable, and friendly home support. As a company, we hold full public liability insurance, giving every family the reassurance that their support is delivered with the highest level of protection.
We’ve taken the time to build
At Primera, our team is fully insured, DBS-checked, and experienced in supporting adults of all ages with safe, dependable, and friendly home support. As a company, we hold full public liability insurance, giving every family the reassurance that their support is delivered with the highest level of protection.
We’ve taken the time to build Primera Care with clear policies and procedures that guide how we work and ensure our service stays consistent, safe, and professional. This means every visit is carried out with care, respect, and the right standards behind it.
Our support is flexible and person-centred, covering companionship, meal preparation, errands, appointments, community access, and everyday living tasks. Whether working with younger adults, older adults, or anyone needing a bit of extra support, our team delivers a warm, reliable service that helps people feel comfortable, confident, and fully supported.
Primera Care was founded by Jamie and Melissa, a husband-and-wife team with over 25 years of combined experience in the health and social care sector. After working across a range of services — from community support to home-based care — they saw how many people were missing out on the personalised, unhurried support they truly needed.
The
Primera Care was founded by Jamie and Melissa, a husband-and-wife team with over 25 years of combined experience in the health and social care sector. After working across a range of services — from community support to home-based care — they saw how many people were missing out on the personalised, unhurried support they truly needed.
They recognised that great care isn’t just about tasks; it’s about trust, dignity and genuine connection. Families wanted someone who would take time to understand their loved one — their routines, preferences, personalities — and offer support that felt human, compassionate and consistent.
That’s why Primera Care was created: to provide high-quality, relationship-focused care that adapts to each individual. No rushed visits, no one-size-fits-all approach — just reliable support delivered with warmth, patience and respect.
Today, Primera Care is proud to be a family-run service trusted across Eastbourne and East Sussex, built on one simple promise:
Care that feels personal. Support that feels human. Delivered by people who truly care.